Who We Are

Brock Headshot

Brock Sieb

Pronouns: He/Him/His

Interim Director
Student Accommodations and Support Services


Brock is from Monroe, Michigan and enjoys cooking, reading, and playing video games. He used to work for EWU Housing and Residential Life before joining the SASS team in Spring 2020. He obtained his master's degree in Student Affairs and Higher Education from Indiana State University and a bachelor's degree in English from Central Michigan University. His master's research was on college resources for LGBTQ+ Students.


Michelle Helmerick

Pronouns: She/Her/Hers

Interim Associate Director
Student Support Services


Currently serving as the Interim Director for Student Support Services, Michelle assists students in crisis and helps students and their families navigate the resources available at EWU. She has worked in the Dean of Students office since 2005. Prior to EWU, she served at the Boulder Convention and Visitors Bureau in Boulder, Colorado as its Executive Director. She has a B.S. in Journalism from the University of Wyoming. When not on campus, Michelle enjoys spending time with her husband exploring the Pacific Northwest.

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Rachel DeShazo

Pronouns: She/Her/Hers

Assistant Director


Rachel is a proud Spokane area local and EWU graduate. She was homeschooled and participated in a learning co-op before attending Spokane Falls Community College as a Running Start Student. Rachel graduated from EWU with her bachelor’s degree in English and minor in Women’s and Gender Studies, and she graduated with her master’s in English Literature in Writing a couple years after that. Rachel taught English 101, 113, and 201 at EWU as a GSA before starting employment in Student Services for the Community Colleges of Spokane. Most recently Rachel worked in the Prison Education Program at Airway Heights Corrections Center supporting incarcerated students. Rachel joined the EWU SASS team as Assistant Director of Accommodations in January 2024. She enjoys spending time with family, reading, writing, cycling, and rafting with her spouse.


Cecilia Ochi

Pronouns: She/Her/Hers

Case Manager
Student Support Services


Cecilia is a proud daughter of immigrant parents from San Salvador, El Salvador and Cuernavaca, Mexico. Cecilia graduated from Azusa Pacific University with her bachelor’s in psychology as a first-generation student. She is from Anaheim, California and moved to Spokane, Washington summer of 2018. She has been working in the social service field and recently was at Frontier Behavioral Health working in the crisis response department. She is excited to be at Eastern Washington University supporting students. Cecilia enjoys spending time with her family, gardening, canning, and being outdoors.


Jon Pemberton

Case Manager
Student Support Services


Jon is excited to serve students in his new position as a case manager for the Student Accommodations and Support Services office.  He has almost 20 years of experience in social services including 13 years serving vulnerable children, adolescents, and families as a case manager for Child Protective Services and Foster Home Licensing for the State of Washington.  Jon obtained a B.S. in Elementary Education from the University of Idaho and a M.A. in Theology from Whitworth University.  Jon resides in Cheney with his wife and four children.  His wife Melissa and his oldest daughter are EWU alumni and he is excited to join the Eagle family by serving the amazing students at EWU in his local community.  Jon enjoys sports of all kinds as well as buying and selling sports memorabilia as a hobby.


Velvet Sewell

Pronouns: She/Her/Hers

Case Manager
Student Support Services


Velvet is from Tacoma, Washington though she has lived here in Cheney for almost ten years. She attended Eastern to earn both her Bachelors degrees in Psychology and Criminal Justice as well as her Masters in Social Work. During her undergraduate time at Eastern she worked for the Housing and Residential Life department as a Community Advisor for two years and an additional year as an Academic Community Advisor. Her focus during her graduate work was with individuals facing homelessness and food insecurity here in Spokane’s West Central neighborhood. She enjoys spending time with her family, cooking, creating art and playing videogames when she gets the chance.

Photo of a woman with blond hair smiling at the camera wearing a denim jacket and pink shirt.

Karin Alberts

Pronouns: She/Her/Hers

Case Manager
Student Accommodations


Karin attended Eastern Washington University for both her Bachelors degree in Psychology and Masters in Social Work. She is excited to return to EWU as an employee and assist students with accommodations. Karin began working in social services in 2013 and most recently worked for Child Protective Services. She resides in Cheney, Washington and in her free time enjoys spending time with family and friends, reading, and working out. Her goals include learning sign language and traveling more!

A photo of a woman with grey hair smiling into the camera. She is wearing sunglasses and a purple shirt with white flowers.

Dollie Schmidt

Pronouns: She/Her/Hers

Operations Manager
Student Accommodations and Support Services


Dollie has been part of Student Affairs since 2005, starting first in the Vice President for Student Affairs office before moving into the Student Life Suite providing administrative support to the Dean of Students.  She loves working with students to help mentor, provide resources and support to help with their academic success which opened the door for her current role.  Dollie enjoys spending time with her family, baking, gardening, canning, being outdoors and finding what she calls her Calgon Moments!

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Madelyn "Mady" Osorio

Pronouns: She/Her/Hers

Intake Coordinator
Student Accommodations and Support Services


Mady graduated from Whitworth University in 2022. Mady grew up in Wapato, Washington and has a special place in her heart for Central WA. She is passionate about forming relationships and creating safe spaces for students to feel included. During her time at Whitworth, Mady served as a peer mentor and restident assistant. She also volunteered for SpokAnimal and Lutheran Community Services as a sexual assault Crisis Response Advocate. Mady enjoys spending time with her toothless cat, Yue and going on long hikes.


Micah Bockstruck Martinez

Spokane Student Services


Micah joined the SASS team in January 2023 and excited to return to Eastern. He earned his Bachelor of Arts in Interdisciplinary Studies from Eastern Washington University and his Master of Education in Higher Administration from Iowa State University. Micah previously worked in Fraternity & Sorority Life at Oregon State University, Texas Tech University and Iowa State University, and came to EWU after working in Fraternity & Sorority Life at Washington State University for the past four years. Micah grew up in Eastern Washington and enjoys spending time with his family and friends and traveling in his free time.