Welcome to Instructional Technology and Web Services

Instructional Technology and Web Services (ITW) offers an array of educational technology solutions and support, course design, web services, and consultative services to Eastern faculty, staff and students. ITW is located in Huston Hall 209, available via phone at (509) 359-6656 (MOJO), and email instructionaltech@ewu.edu. We are also available for virtual support Monday - Friday from 9:00am to 4:00pm in our drop in Zoom lab.

Support Options

Virtual Support

Instructional Technology and Webservices (ITW) provides a 'drop in' open Zoom meeting, available from 9:00 am - 4:00 pm Monday through Friday. To join the meeting, simply use the link below or join meeting number 145-106-536. https://ewu.zoom.us/j/145106536

Email and Help Desk Tickets

We will be reading and responding to email and help tickets normally. Use instructionaltech@ewu.edu for all instructional questions about Canvas, Panopto, Zoom, PollEverywhere, and other instructional services. For most non-instruction technical questions as well as the primary support option for students, helpdesk@ewu.edu (509-359-2247) is preferred.

Telephone

We will be monitoring our phone (509-359-6656); however, this is the least preferred support option for most situations and we recommend the Zoom room or email if possible.

Learning Canvas and Transitioning to Online Teaching

If you are interested in learning Canvas in a self-paced manner or making the transition to teaching online, visit the following course links. You can self-enroll to keep track of your progress.

Learning Canvas for Teachers | Transition to Teaching Online

Continued Academic Operations

For information on continued academic operations, please visit the Continued Academic Operations page.

Academic Continuity Planning

In the event the campus closes and/or class meetings are canceled, here are some resources that will assist faculty in delivering courses remotely.

Canvas: Canvas instructor and student guides
Panopto: video desktop and lecture capture
Zoom: video-conferencing for online, synchronous class content delivery
Respondus Lockdown Browser and Monitor: secure online testing and remote proctoring

Additional Resources from Academic Partnerships

In the case of campus closure, the Instructional Technology and Design department will continue to provide support via:

Email: InstructionalTech@ewu.edu
Help desk tickets
Canvas support tickets (from Canvas, click Help and select Report a Problem).

If you need to call, Instructional Technology and Design can be reached at (509) 359-6656 (MOJO). Please note while we will be monitoring the phone, email and tickets will be the fastest way to get assistance.

Accessibility Considerations

Resources are available to check for accessibility for courses as course content is converted for online delivery.

Ally Accessibility Checker - analyzes Canvas course content for accessibility. Ally is available in all Canvas courses in the course navigation menu.

Online Education & Website Accessibility - a seven-minute webinar from OCR (Office of Civil Rights) on online course and website accessibility considerations. Mar. 17, 2020.

To help you get started, here is a list of best practices for delivering your courses remotely:

Academic Continuity | Clemson University, South Carolina

How to Hold Your Class During Emergency Closures, Northwestern University

Information for the EWU Campus Community on the 2019 Novel Coronavirus (COVID-19)

Coronavirus Response Plan at EWU

A public Canvas course (Continued Academic Operations) has been created which will guide you through the basics of getting started using Canvas.