Eastern Washington University
Enterprise hardware, software, systems, and network infrastructure that provide underlying support for institutional activities. Includes data center management, cloud management, network backbone, wireless, central storage and system backup solutions, server virtualization, and systems management and operations.
For a New Line of Service, users receive a new VoIP device that has long distance enabled. Users also have a voicemail account set up with the new extension. All of our Cisco IP phones provide the highest quality of sound, have speaker phones and headset capabilities. For more details visit: https://inside.ewu.edu/it/services/telephones/telephone-equipment-services-pricing
A department can request a call queue if they are needing to manage/track and keep statistics on calls coming into their department. This is a great solution for those who receive an abundant amount of calls, i.e. Financial Aid, Admissions, Advising, IT, etc. Currently Cisco Finesse is our call center software and may require some … Read more
A Hunt Group is a good way to have one directory number ring multiple lines in a department. For example extension 1234 may be the department’s main line yet any one person in the department can answer. So instead of adding the line per device we can add the lines of the employees to the … Read more
EWU Communications provides the voice, video and data telecommunications services to faculty, staff and students on the University’s Cheney campus and to faculty and staff at outlying University sites. Communications infrastructure support is available. Assistance for connection to the University’s network resources as well as obtaining long distance and cellular service is provided. For State … Read more
The university wireless network is available to all EWU students, faculty, staff, and campus visitors. Currently, wireless network access is available in most common areas of campus buildings and outdoor spaces.
A department can request a call queue if they are needing to manage/track and keep statistics on calls coming into their department. This is a great solution for those who receive an abundant amount of calls, i.e. Financial Aid, Admissions, Advising, IT, etc. Currently Cisco Finesse is our call center software and may require some … Read more
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