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Telecommunications: Call Center Service

A department can request a call queue if they are needing to manage/track and keep statistics on calls coming into their department. This is a great solution for those who receive an abundant amount of calls, i.e. Financial Aid, Admissions, Advising, IT, etc. Currently Cisco Finesse is our call center software and may require some end user training.

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EWU Helpdesk


Location: Sutton Hall, First Floor
Phone: (509) 359-2247
Email: HelpDesk@ewu.edu

Phone Support

Monday - Friday: 7:50am - 4:50pm
Saturday and Sunday: Closed

Walk-up Support

Monday - Friday: 8:00am - 5:00pm
Saturday and Sunday: Closed

Submit A Support Ticket

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