Survey Monkey Infrastructure Upgrades

What: SurveyMonkey Planned Outage
When: Friday, July 03, 2020, 8:00 am to 8:00 pm
Impact: SurveyMonkey will be unavailable

Scheduled SurveyMonkey maintenance to upgrade infrastructure

Note:  All other systems, including Banner, email, InsideEWU, the EWU website, Canvas, and virtual labs will be unaffected.

Message from SurveyMonkey

SurveyMonkey will undergo another round of planned maintenance from approximately 8am-8pm PT, during which the site will be completely inaccessible for all users – creators and respondents alike. This event marks the final phase in a series of improvements to improve SurveyMonkey site resiliency and lay groundwork for future feature innovation.

While the downtime in the middle of the day may at first appear odd, we identified that this date and time has been one of our least active periods for surveys and responses, and we hope to minimize the impact on your business. For North American SurveyMonkey customers, this date falls on a major holiday weekend, and for most global SurveyMonkey customers, the date falls over the weekend and largely in the evening hours.

As you may recall from the first maintenance phase of this project, during the event SurveyMonkey will have “maintenance pages” up to let users and respondents know what’s happening. SurveyMonkey will also hold any survey email invitations until service is restored. In addition, SurveyMonkey Audience project completion may be delayed for projects in-field. For additional details, you can learn more in SurveyMonkey Help Center.