- This event has passed.
Ellucian Customer Center Outage
August 8 @ 5:00 pm - 7:00 pm PDT
Attention Ellucian Customer Center and Partner Portal user,
As a follow up to the Customer Center post below, we want to remind all users that Friday, August 8th we will upgrade our SSO environment. This is an upgrade for both Customer Center and Partner Portal users.
SSO Upgrade Post:
SSO Upgrade Post
There are important details in the above post, so I strongly encourage you to review. Some users may need to reset MFA factors, so please review at your earliest convenience.
SSO Upgrade Details: Friday, August 8th
- 8 pm EDT or 20:00 UTC
- Upgrade duration is approximately 2 hours
- Customer Center and Partner Portal will be offline
- Details below for getting support during the downtime
- Please download or review any important materials or changes in advance
- Please update or make any needed changes to tools accessed via the Customer Center, before or after the maintenance window
Accessing support during SSO upgrade window:
We fully expect the upgrade to take approximately 2 hours or less. The process for obtaining support during this outage is below.
- For all support related matters during the outage, please email us at: csenablement@ellucian.com
- We will receive your ticket via email. A case will be generated and we can manage the case through email and our back-office tools.
If you have any questions about the upgrade, please contact us at: csenablement@ellucian.com
This information is also posted in the Customer Center and Community Feedback forum if you wish to share the post:
https://elluciansupport.service-now.com/customer_center?id=community_blog&sys_id=bf8524b797cbe6508a76b6e8c253af05
