Ask Swoop: The Official A.I. Chatbot of EWU
Stay Connected. Stay on Track. Succeed at EWU.
Swoop is EWU’s friendly AI chatbot designed to check in with you, answer your questions, and help you navigate university life. Through short text messages, Swoop keeps up with how you’re doing in areas like academics, finances, campus life, well-being, and anything else that might affect your success.
By responding to Swoop or texting questions anytime, day or night, you help EWU understand what students are experiencing in real time. This means we can offer support early, before small challenges turn into big problems. Swoop also helps build a virtual community where your input directly shapes the way EWU supports students.
What Swoop Can Do for You
Swoop is here to keep you supported, informed, and connected. Ask questions anytime about:
- Academics: Advising, tutoring, study tips
- Finances: Financial aid, scholarships, billing, FAFSA
- Student Life: Events, clubs, campus services
- Well-Being: Counseling, peer support, personal challenges
How Swoop Helps Students
Swoop regularly checks in to see how you’re doing, both in and out of the classroom. Whether you’re juggling work, adjusting to campus life, or feeling stressed, Swoop can guide you to the right EWU staff, resources, and support.
You can text questions like:
- “How do I schedule an advising appointment?”
- “Where can I find scholarship applications?”
- “What should I do if I’m struggling in a class?”
Swoop gives instant answers and guidance so you can get help right away.
All new EWU undergraduates will get a welcome text from Swoop. Save Swoop as a contact and text anytime. Participation is free, and your responses help EWU provide personalized support just for you.
At EWU, your success matters, and Swoop is one more way we make sure you have the resources, information, and community you need to thrive.
There are several reasons why you might not be able to reach Swoop.
Swoop has not sent you the introductory text message.
- You are not currently enrolled as an undergraduate student in courses at EWU.
- You replied “STOP” to a text message from Swoop.
- Your cell phone number on your student profile is either incorrect or has not been provided. To update it, please head to your personal information in EagleNet
If you require additional support, email navigate@ewu.edu for assistance.
When you text Swoop:
If you indicate that you need extra support, a human being will follow up with you. That might be your academic advisor or someone else from our student support team. It all depends on what assistance you need. So remember to check your EWU email often to see if anyone has reached out to you.
Swoop will answer your questions and perhaps share a relevant campus resource with you based on your questions and responses.
If you have already received a text from Swoop, you can text him at (855) 485-0609
There are several reasons why you might not be able to reach Swoop.
- Swoop has not sent you the introductory text message.
- You are not currently enrolled as an undergraduate student in courses at EWU.
- You replied “STOP” to a text message from Swoop.
- Your cell phone number on your student profile is either incorrect or has not been provided. To update it, please head to the personal information tab in EagleNet.
If you require additional support, email navigate@ewu.edu for assistance.
When you text Swoop:
- Swoop will answer your questions and perhaps share a relevant campus resource with you based on your questions and responses.
- If you indicate that you need extra support, a human being will follow up with you. That might be your academic advisor or someone else from your student support team. It all depends on what assistance you need. So remember to check your EWU email often to see if anyone has reached out to you.
