Welcome to our Knowledge Base
Alert Reasons and When to Use Them
- At risk to fail the course: Student is at risk to fail the course and needs intervention from support staff.
- Disengaged or attendance issues: Student is not coming to class prepared, not watching video lecture/course content, is on their phone, wearing headphones, sleeping, not paying attention, etc. The student is not attending class at all or not meeting attendance requirements.
- Financial or budgeting concerns: Student is struggling to pay for college, books, or other needed items; the student needs support creating a financial budget.
- Personal or non-academic issue: Student has shared that they are facing challenges in life outside of the classroom that are impacting their academics. This is NOT for emergencies.
- Poor grades or missing assignments: The student is engaged but still is struggling academically.
- Recognition for a Job Well Done!: Use this alert to provide positive feedback to students. Students will receive an email informing them they have been recognized by the alert issuer.
- Outstanding Student – Recommend to work for PLUS: Use this alert is you believe the student would make a good tutor, study group facilitator, or academic coach for the Program Leading to University Success (PLUS). Student should be proficient in subject matter and have earned a 3.0 in courses pertaining to subject matter. For coaching, student should display patience, kindness, and a demonstrated proclivity for helping others succeed.
