{"id":35448,"date":"2024-04-17T08:56:29","date_gmt":"2024-04-17T15:56:29","guid":{"rendered":"https:\/\/inside.ewu.edu\/sass\/?page_id=35448"},"modified":"2025-07-17T15:45:33","modified_gmt":"2025-07-17T22:45:33","slug":"concerns-about-accommodation-plan","status":"publish","type":"page","link":"https:\/\/inside.ewu.edu\/sass\/concerns-about-accommodation-plan\/","title":{"rendered":"Complaints and Concerns"},"content":{"rendered":"\n<p>Are you having difficulties with accessing your accommodation plan in your classroom or with your professor? The box below will take you to the complaint and concern form. Please include as much information as possible and we will get back to you as soon as we can. Once you submit this information it will be sent to our confidential email, and a SASS staff member will follow up with you shortly.<\/p>\n\n\n<div class=\"gb-container gb-container-434fc636\">\n<div class=\"gb-container gb-container-412aaeb8\">\n\n<a class=\"gb-button gb-button-736aa790 gb-button-text\" href=\"https:\/\/cm.maxient.com\/reportingform.php?EasternWashingtonUniv&amp;layout_id=102\" target=\"_blank\" rel=\"noopener noreferrer\" id=\"https:\/\/cm.maxient.com\/reportingform.php?EasternWashingtonUniv&amp;layout_id=102\"><strong>Student Concerns about Accommodations<\/strong><\/a>\n\n<\/div>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<h1 class=\"wp-block-heading has-text-align-center\">Other Complaints<\/h1>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-contrast-color has-alpha-channel-opacity has-contrast-background-color has-background\"\/>\n\n\n\n<div style=\"height:2em\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Eastern Washington University is committed to providing students, faculty, and staff with a safe environment in which to pursue their studies, research and\/or career.&nbsp; To ensure that all members of the University community feel safe and are afforded appropriate due process, EWU has a number of different avenues by which students, faculty, and staff may pursue complaints about violations of policy or practices that infringe on their ability to successfully pursue their goals. This decentralized approach at the University allows community members to pursue complaints that include, but are not restricted to:<\/p>\n\n\n\n<p>\u00b7&nbsp;Student complaints against faculty<\/p>\n\n\n\n<p>\u00b7&nbsp;Student complaints against administrators or staff<\/p>\n\n\n\n<p>\u00b7&nbsp;Student conduct<\/p>\n\n\n\n<p>\u00b7&nbsp;Academic integrity<\/p>\n\n\n\n<p>\u00b7&nbsp;Grade appeals<\/p>\n\n\n\n<p>\u00b7&nbsp;Bullying<\/p>\n\n\n\n<p>\u00b7&nbsp;Sexual harassment<\/p>\n\n\n\n<p>\u00b7&nbsp;Discrimination<\/p>\n\n\n\n<p>\u00b7 Academic program complaints<\/p>\n\n\n\n<div style=\"height:2em\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:2em\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading has-text-align-center has-medium-font-size\">There are two primary means of pursuing a complaint:&nbsp;&nbsp;<em>Informal<\/em>&nbsp;and&nbsp;<em>Formal<\/em>&nbsp;Resolution Procedures.<\/h1>\n\n\n\n<div style=\"height:2em\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Informal Resolution Procedure<\/strong><\/p>\n\n\n\n<p>For cases that do not involve harassment or discrimination, the student arranges a meeting with the person involved with the complaint and\/or with the direct supervisor of the person involved. For example, a student who perceives that he or she has been graded unfairly on an assignment should meet with the faculty member who assigned the grade. &nbsp;In this example, the meeting with the faculty member may be followed up with a meeting with the department chair or the original meeting might be with the department chair. Another example would be a complaint regarding Student Financial Aid.&nbsp; The student would meet with the Director of Student Financial Aid and Scholarships or the Associate Vice President for Enrollment Services. &nbsp;As appropriate, if the informal process does not resolve the complaint, the student may use one of the university&#8217;s formal complaint procedures.<\/p>\n\n\n\n<p><strong>Formal Resolution Procedure<\/strong><\/p>\n\n\n\n<p>A formal complaint is documented in writing. &nbsp;The complaint&nbsp;should outline the&nbsp;issue and, wherever possible, the specific University policy or procedure violated. The university has specific policies and protocols for responding to the following complaints:<\/p>\n\n\n\n<p><a href=\"http:\/\/inside.ewu.edu\/universitycollege\/policies-procedures\/academic-integrity\/\" target=\"_blank\" rel=\"noreferrer noopener\">Academic Integrity Complaints<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/inside.ewu.edu\/dss\/wp-content\/uploads\/sites\/58\/2019\/04\/2018UPDATED_EWU-901-04_Final_10052018-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Bullying Complaints<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/inside.ewu.edu\/titleix\/reporting\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sexual Harassment or Discrimination Complaints<\/a>*<\/p>\n\n\n\n<p><a href=\"https:\/\/publicdocs.maxient.com\/incidentreport.php?EasternWashingtonUniv\" target=\"_blank\" rel=\"noreferrer noopener\">Student Conduct Complaints<\/a>&nbsp;(violations of the Student Conduct Code)<\/p>\n\n\n\n<p>Unless otherwise indicated above, formal complaints may be documented in writing (as outlined above) and submitted to the following individuals:<\/p>\n\n\n\n<p>\u00b7 &nbsp;Academic complaints to the academic dean of the appropriate college<\/p>\n\n\n\n<p>\u00b7&nbsp; Student Affairs complaints to the Dean of Students or the Vice President for Student Affairs<\/p>\n\n\n\n<p>\u00b7\u00a0 Business and Strategy department complaints to the appropriate department head or the VP for Business and Strategy<\/p>\n\n\n\n<p>\u00b7&nbsp; Financial Aid complaints to the Director of Financial Aid and Scholarships<\/p>\n\n\n\n<p>\u00b7&nbsp; Admission complaints to the Director of Admissions<\/p>\n\n\n\n<p>\u00b7&nbsp; Registrar Office complaints to the Registrar<\/p>\n\n\n\n<p>\u00b7&nbsp; Unlawful discrimination and harassment complaints to the Title IX Coordinator<\/p>\n\n\n\n<p>\u00b7&nbsp; A complaint against a Dean, Vice-President, etc., is submitted to the direct supervisor, such as the Provost or President<\/p>\n\n\n\n<p>\u00b7 A complaint against the President to the Chair of the Board of Trustees<\/p>\n\n\n\n<p>*<em>Student complaints about sexual harassment by another student should be forwarded through the Student Conduct Complaint process<\/em>.<\/p>\n\n\n\n<div style=\"height:2em\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-medium-font-size\">Questions, concerns regarding complaints may be reported via e-mail to:<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Equal Opportunity\/Affirmative Action:&nbsp;<a href=\"mailto:eeoa@ewu.edu\">eeoa@ewu.edu<\/a><\/p>\n\n\n\n<p class=\"has-text-align-center\">Sexual Misconduct\/Title IX:&nbsp;<a href=\"mailto:titleix@ewu.edu\">titleix@ewu.edu&nbsp;<\/a><\/p>\n\n\n\n<p class=\"has-text-align-center\">General Complaints:&nbsp;<a href=\"mailto:cir@ewu.edu\">cir@ewu.edu<\/a><\/p>\n\n\n\n<div style=\"height:2em\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-medium-font-size\">or reported to:<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Stacey Reece<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>211 Tawanka Hall<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>(509) 359-7496<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/inside.ewu.edu\/equalopportunity\/\">https:\/\/inside.ewu.edu\/equalopportunity\/<\/a><\/p>\n\n\n\n<div style=\"height:2em\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\"><strong>Civil Rights, Compliance and Risk Management<\/strong><\/h4>\n\n\n\n<p class=\"has-text-align-center\"><strong>Attn: Complaints, Investigations, and Resolutions<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>Eastern Washington University<\/strong><br><strong>211 Tawanka<\/strong><br><strong>Cheney, WA 99004<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>P: 509.359.6618<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>F: 509.359.2266<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>Email:&nbsp;<a href=\"mailto:cir@ewu.edu\">cir@ewu.edu<\/a><\/strong><\/p>\n\n\n\n<div style=\"height:2em\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\"><a href=\"https:\/\/inside.ewu.edu\/hr\/complaint-reporting\/\" target=\"_blank\" rel=\"noreferrer noopener\">Complaint Reporting<\/a><\/h3>\n\n\n\n<p class=\"has-text-align-center\"><strong>Annika&nbsp;<\/strong><strong>Scharosch<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>Title IX Coordinator &amp; Associate Vice President for Civil Rights&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>211 Tawanka<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>P: 509.359.6724<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>E:&nbsp;&nbsp;<a href=\"mailto:ascharosch@ewu.edu\">ascharosch@ewu.edu<\/a><\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>Mon &#8211; Fri 8:00 a.m. &#8211; 5:00 p.m.<\/strong><\/p>\n\n\n\n<div style=\"height:2em\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Are you having difficulties with accessing your accommodation plan in your classroom or with your professor? The box below will take you to the complaint and concern form. Please include as much information as possible and we will get back to you as soon as we can. Once you submit this information it will be &#8230; <a title=\"Complaints and Concerns\" class=\"read-more\" href=\"https:\/\/inside.ewu.edu\/sass\/concerns-about-accommodation-plan\/\" aria-label=\"Read more about Complaints and Concerns\">Read more<\/a><\/p>\n","protected":false},"author":3269,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"wpo365_audiences":[],"wpo365_private":false,"footnotes":""},"class_list":["post-35448","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/inside.ewu.edu\/sass\/wp-json\/wp\/v2\/pages\/35448"}],"collection":[{"href":"https:\/\/inside.ewu.edu\/sass\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inside.ewu.edu\/sass\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inside.ewu.edu\/sass\/wp-json\/wp\/v2\/users\/3269"}],"replies":[{"embeddable":true,"href":"https:\/\/inside.ewu.edu\/sass\/wp-json\/wp\/v2\/comments?post=35448"}],"version-history":[{"count":11,"href":"https:\/\/inside.ewu.edu\/sass\/wp-json\/wp\/v2\/pages\/35448\/revisions"}],"predecessor-version":[{"id":35905,"href":"https:\/\/inside.ewu.edu\/sass\/wp-json\/wp\/v2\/pages\/35448\/revisions\/35905"}],"wp:attachment":[{"href":"https:\/\/inside.ewu.edu\/sass\/wp-json\/wp\/v2\/media?parent=35448"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}