{"id":36164,"date":"2025-10-22T13:31:49","date_gmt":"2025-10-22T20:31:49","guid":{"rendered":"https:\/\/inside.ewu.edu\/it\/?post_type=tribe_events&#038;p=36164"},"modified":"2025-10-22T13:32:03","modified_gmt":"2025-10-22T20:32:03","slug":"aip-image-redeploy","status":"publish","type":"tribe_events","link":"https:\/\/inside.ewu.edu\/it\/tasks\/aip-image-redeploy\/","title":{"rendered":"AIP Image ReDeploy &#8211; PROD"},"content":{"rendered":"<p><span id=\"isPasted\" dir=\"ltr\">CSC03655628<\/span><\/p>\n<p><span id=\"isPasted\" dir=\"ltr\"><a id=\"isPasted\" dir=\"ltr\" href=\"https:\/\/elluciansupport.service-now.com\/customer_center?id=standard_ticket_customer_center&amp;table=sn_customerservice_case_core&amp;sys_id=69215da48374ba50209676226daad359&amp;view=sp\" data-fr-linked=\"true\">https:\/\/elluciansupport.service-now.com\/customer_center?id=standard_ticket_customer_center&amp;table=sn_customerservice_case_core&amp;sys_id=69215da48374ba50209676226daad359&amp;view=sp<\/a><\/span><\/p>\n<p dir=\"ltr\">From Ellucian Case, the issue is as follows:<\/p>\n<p><span id=\"isPasted\" dir=\"ltr\">Your 3rd attempt finally showed me what I needed to see. The cause of your issue is that the virtual domains that render the AIP content\/responses is throwing a 500 error and &#8220;Cannot invoke method getResource() on null object&#8221;.This is a known issue we have seen with some of our cloud-hosted clients. We can redeploy a different image to fix this issue but it will require downtime (minimal).<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>CSC03655628 https:\/\/elluciansupport.service-now.com\/customer_center?id=standard_ticket_customer_center&amp;table=sn_customerservice_case_core&amp;sys_id=69215da48374ba50209676226daad359&amp;view=sp From Ellucian Case, the issue is as follows: Your 3rd attempt finally showed me what I needed to see. The cause of your issue is that the virtual domains that render the AIP content\/responses is throwing a 500 error and &#8220;Cannot invoke method getResource() on null object&#8221;.This is a known issue we have &#8230; <a title=\"AIP Image ReDeploy &#8211; PROD\" class=\"read-more\" href=\"https:\/\/inside.ewu.edu\/it\/tasks\/aip-image-redeploy\/\" aria-label=\"Read more about AIP Image ReDeploy &#8211; PROD\">Read more<\/a><\/p>\n","protected":false},"author":785,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_tribe_events_status":"","_tribe_events_status_reason":"","footnotes":""},"tags":[],"tribe_events_cat":[],"class_list":["post-36164","tribe_events","type-tribe_events","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/inside.ewu.edu\/it\/wp-json\/wp\/v2\/tribe_events\/36164"}],"collection":[{"href":"https:\/\/inside.ewu.edu\/it\/wp-json\/wp\/v2\/tribe_events"}],"about":[{"href":"https:\/\/inside.ewu.edu\/it\/wp-json\/wp\/v2\/types\/tribe_events"}],"author":[{"embeddable":true,"href":"https:\/\/inside.ewu.edu\/it\/wp-json\/wp\/v2\/users\/785"}],"replies":[{"embeddable":true,"href":"https:\/\/inside.ewu.edu\/it\/wp-json\/wp\/v2\/comments?post=36164"}],"version-history":[{"count":2,"href":"https:\/\/inside.ewu.edu\/it\/wp-json\/wp\/v2\/tribe_events\/36164\/revisions"}],"predecessor-version":[{"id":36166,"href":"https:\/\/inside.ewu.edu\/it\/wp-json\/wp\/v2\/tribe_events\/36164\/revisions\/36166"}],"wp:attachment":[{"href":"https:\/\/inside.ewu.edu\/it\/wp-json\/wp\/v2\/media?parent=36164"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/inside.ewu.edu\/it\/wp-json\/wp\/v2\/tags?post=36164"},{"taxonomy":"tribe_events_cat","embeddable":true,"href":"https:\/\/inside.ewu.edu\/it\/wp-json\/wp\/v2\/tribe_events_cat?post=36164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}