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UID:36127-1754672400-1754679600@inside.ewu.edu
SUMMARY:Ellucian Customer Center Outage
DESCRIPTION:Attention Ellucian Customer Center and Partner Portal user\, \nAs a follow up to the Customer Center post below\, we want to remind all users that Friday\, August 8th we will upgrade our SSO environment.  This is an upgrade for both Customer Center and Partner Portal users. \nSSO Upgrade Post:\nSSO Upgrade Post \nThere are important details in the above post\, so I strongly encourage you to review.  Some users may need to reset MFA factors\, so please review at your earliest convenience. \nSSO Upgrade Details: Friday\, August 8th \n\n8 pm EDT or 20:00 UTC\nUpgrade duration is approximately 2 hours\nCustomer Center and Partner Portal will be offline\nDetails below for getting support during the downtime\nPlease download or review any important materials or changes in advance\nPlease update or make any needed changes to tools accessed via the Customer Center\, before or after the maintenance window\n\nAccessing support during SSO upgrade window: \nWe fully expect the upgrade to take approximately 2 hours or less.  The process for obtaining support during this outage is below. \n\nFor all support related matters during the outage\,  please email us at:  csenablement@ellucian.com\nWe will receive your ticket via email.  A case will be generated and we can manage the case through email and our back-office tools.\n\nIf you have any questions about the upgrade\, please contact us at:  csenablement@ellucian.com \nThis information is also posted in the Customer Center and Community Feedback forum if you wish to share the post:\nhttps://elluciansupport.service-now.com/customer_center?id=community_blog&sys_id=bf8524b797cbe6508a76b6e8c253af05
URL:https://inside.ewu.edu/it/tasks/ellucian-customer-center-outage/
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