{"id":35820,"date":"2024-05-10T14:47:54","date_gmt":"2024-05-10T21:47:54","guid":{"rendered":"https:\/\/inside.ewu.edu\/financialservices\/?page_id=35820"},"modified":"2025-09-17T14:54:05","modified_gmt":"2025-09-17T21:54:05","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/inside.ewu.edu\/financialservices\/student-financial-services\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"gb-container gb-container-d117f309\"><div class=\"gb-inside-container\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-3da123a4\">\n<div class=\"gb-grid-column gb-grid-column-c5c6ca4d\"><div class=\"gb-container gb-container-c5c6ca4d\"><div class=\"gb-inside-container\">\n\n<h1 class=\"wp-block-heading\">Frequently Asked Questions<\/h1>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n<div style=\"height:2em\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"gb-container gb-container-b8ea20bb gb-accordion\">\n<div class=\"gb-container gb-container-fc47554a gb-accordion__item\" data-transition=\"slide\">\n\n<button class=\"gb-button gb-button-ee2ed113 gb-accordion__toggle\" id=\"gb-accordion-toggle-ee2ed113\"><span class=\"gb-button-text\">Why haven&#8217;t I received my bill in the mail?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n\n<div id=\"gb-accordion-content-691e05dd\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-691e05dd\">\n\n<p>Eastern Washington University has converted to e-bills.Paper invoices will no longer be mailed to enrolled students.<\/p>\n\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-3eb828a0 gb-accordion__item\" data-transition=\"slide\">\n\n<button class=\"gb-button gb-button-78b2ad8a gb-accordion__toggle\" id=\"gb-accordion-toggle-78b2ad8a\"><span class=\"gb-button-text\">What is e-billing?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n\n<div id=\"gb-accordion-content-b2d61f6a\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-b2d61f6a\">\n\n<p>E-billing is an electronic form of billing that was adopted by Eastern Washington University beginning fall quarter 2007. All current enrolled students will have access to their e-bill a week before the beginning of each quarter and on the 15th of each month if there is a residual balance due.&nbsp; The e-bill is accessed through&nbsp;EagleNet&nbsp;and is formatted so it can easily be printed, saved, or e-mailed to parents or other payers.<\/p>\n\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-5997222e gb-accordion__item\" data-transition=\"slide\">\n\n<button class=\"gb-button gb-button-df8eb11e gb-accordion__toggle\" id=\"gb-accordion-toggle-df8eb11e\"><span class=\"gb-button-text\">What charges will show on my e-bill?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n\n<div id=\"gb-accordion-content-11bac09c\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-11bac09c\">\n\n<p>All tuition and fees, housing and dining, overdue parking tickets, administrative, and other miscellaneous charges will be reflected on your e-bill.<\/p>\n\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-ae0cc7ef gb-accordion__item\" data-transition=\"slide\">\n\n<button class=\"gb-button gb-button-6e44cddc gb-accordion__toggle\" id=\"gb-accordion-toggle-6e44cddc\"><span class=\"gb-button-text\">How can I access my e-bill?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n\n<div id=\"gb-accordion-content-0a4d1cd8\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-0a4d1cd8\">\n\n<p>Log into EagleNet and navigate to the Statement and Payment History tab.<\/p>\n\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-e2c8c207 gb-accordion__item\" data-transition=\"slide\">\n\n<button class=\"gb-button gb-button-577d56af gb-accordion__toggle\" id=\"gb-accordion-toggle-577d56af\"><span class=\"gb-button-text\">What form of payment is accepted?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n\n<div id=\"gb-accordion-content-faf536da\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-faf536da\">\n\n<p>Students or parents may pay with Visa, MasterCard, American Express, Discover, check, cash, traveler\u2019s check, cashier\u2019s check, or money order. Please do not mail in cash payments. Payments made with credit and debit cards will be charged a 3.00% or 4.25% for international transactions convenience fee.<\/p>\n\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-234bd6e2 gb-accordion__item\" data-transition=\"slide\">\n\n<button class=\"gb-button gb-button-24affc78 gb-accordion__toggle\" id=\"gb-accordion-toggle-24affc78\"><span class=\"gb-button-text\">When are tuition and fees due?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n\n<div id=\"gb-accordion-content-c09d4d4a\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-c09d4d4a\">\n\n<p>Tuition and fees are due the 6th class day of the quarter. If the charges are not paid a $75 late fee will be assessed ($112.50 for semesters). Accounts with past due balances will have holds placed preventing future registration activity. Summer quarter tuition is due on the 1st day of the quarter, or the first day of your session.<\/p>\n\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-76439d7d gb-accordion__item\" data-transition=\"slide\">\n\n<button class=\"gb-button gb-button-5fcfa4f7 gb-accordion__toggle\" id=\"gb-accordion-toggle-5fcfa4f7\"><span class=\"gb-button-text\">Why is the Release of Information (ROI) form important?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n\n<div id=\"gb-accordion-content-c068bbeb\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-c068bbeb\">\n\n<p>If you would like someone, &#8220;a third party&#8221;, such as your parent(s), to have access to information contained in your student record, an ROI may be the right choice for you. By filling out the Release of Information (ROI) form, you give the University permission to discuss information from your student record with the person you identify on the form.&nbsp;Please give the person you identify on the form your EWU id to use when they are requesting information. To complete a release of information form, visit Student Financial Services on the 2nd floor of Sutton Hall.<\/p>\n\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-31a12d55 gb-accordion__item\" data-transition=\"slide\">\n\n<button class=\"gb-button gb-button-d5d8f34e gb-accordion__toggle\" id=\"gb-accordion-toggle-d5d8f34e\"><span class=\"gb-button-text\">Who should I contact if I have a 3rd party vendor such as Americorps or DVR that will be paying my tuition?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n\n<div id=\"gb-accordion-content-a5a024e2\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-a5a024e2\">\n\n<p>Mail, fax, or bring in your 3rd party voucher to the Student Financial Services office.<\/p>\n\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-a2ca9622 gb-accordion__item\" data-transition=\"slide\">\n\n<button class=\"gb-button gb-button-ae210e55 gb-accordion__toggle\" id=\"gb-accordion-toggle-ae210e55\"><span class=\"gb-button-text\">Is Tuition paid before excess financial aid funds are distributed to the student?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n\n<div id=\"gb-accordion-content-c8170905\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-c8170905\">\n\n<p>Yes. Aid will be applied to all authorized charges on the student account, and then excess funds will be refunded.<\/p>\n\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-26ee880d gb-accordion__item\" data-transition=\"slide\">\n\n<button class=\"gb-button gb-button-5cb09f45 gb-accordion__toggle\" id=\"gb-accordion-toggle-5cb09f45\"><span class=\"gb-button-text\">Can you tell me how much Financial Aid I\u2019m getting?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n\n<div id=\"gb-accordion-content-276260d8\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-276260d8\">\n\n<p>Financial aid award notifications are generally mailed to students from the Financial Aid office prior to the start of the quarter. A copy of your award notice can be retrieved on EagleNet. The Student Financial Services office refunds the excess financial aid to students once all of the tracking requirements have been satisfied. If you have questions about your award notification contact the Financial Aid office at&nbsp;<a href=\"tel:(509) 359-2314\">(509) 359-2314<\/a>.&nbsp; If your refund has been generated you can view your refund amount on EagleNet under Account Detail by Term.<\/p>\n\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-da37a2c0 gb-accordion__item\" data-transition=\"slide\">\n\n<button class=\"gb-button gb-button-2544ee05 gb-accordion__toggle\" id=\"gb-accordion-toggle-2544ee05\"><span class=\"gb-button-text\">When will I receive my financial aid refund?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n\n<div id=\"gb-accordion-content-cda64040\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-cda64040\">\n\n<p>At the beginning of each quarter financial aid checks will be mailed out the first day of the quarter. Students that have direct deposit will have the money in their account on the first day of the quarter if their financial aid funds were disbursed at least three days before the quarter begins.<\/p>\n\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-683846f7 gb-accordion__item\" data-transition=\"slide\">\n\n<button class=\"gb-button gb-button-44bbab24 gb-accordion__toggle\" id=\"gb-accordion-toggle-44bbab24\"><span class=\"gb-button-text\">Who do I contact if I did not receive my refund?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n\n<div id=\"gb-accordion-content-4da605f7\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-4da605f7\">\n\n<p>The first thing to check is your EagleNet account to ensure the refund has been created. If you believe your check has been lost&nbsp;there is a&nbsp;five day waiting period after the check has been sent&nbsp;before an affidavit of lost or destroyed check can be filed. If the refund was sent by direct deposit to a closed account&nbsp;contact Student Financial Services at&nbsp;<a href=\"tel:(509) 359-6372\">(509) 359-6372<\/a>.<\/p>\n\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-f40eac1b gb-accordion__item\" data-transition=\"slide\">\n\n<button class=\"gb-button gb-button-d1a1abd4 gb-accordion__toggle\" id=\"gb-accordion-toggle-d1a1abd4\"><span class=\"gb-button-text\">How do I request a refund for a non-financial aid credit balance on my account?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n\n<div id=\"gb-accordion-content-1d584928\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-1d584928\">\n\n<p>Visit Student Financial Services in 2nd floor of Sutton Hall, e-mail your request to&nbsp;<a href=\"mailto:sfsofc@mail.ewu.edu\">sfsofc@mail.ewu.edu<\/a>&nbsp;, or call&nbsp;<a href=\"tel:(509) 359-6372\">(509) 359-6372<\/a>. If the credit on your student account was a result of dropped classes a delay in the refund may occur to allow time for return to title IV processing for financial aid students.<\/p>\n\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-9fb47fe1 gb-accordion__item\" data-transition=\"slide\">\n\n<button class=\"gb-button gb-button-aef41834 gb-accordion__toggle\" id=\"gb-accordion-toggle-aef41834\"><span class=\"gb-button-text\">How do I sign up for direct deposit?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n\n<div id=\"gb-accordion-content-c4161ca0\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-c4161ca0\">\n\n<p>There are two ways to sign up for Direct Deposit.&nbsp; You can download&nbsp;<a href=\"https:\/\/in.ewu.edu\/financialservices\/wp-content\/uploads\/sites\/44\/2017\/11\/Student-Direct-Deposit-Agreement-Form_Fillable-Website-Form.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">this form<\/a>&nbsp;and turn it into Student Financial Services with a voided check, or log into EagleNET to enter the information yourself.<\/p>\n\n\n\n<p>To sign up for Direct Deposit log into your EagleNET account.&nbsp; You will need to provide your bank routing number and account number.&nbsp; Go to the Student tab, Student Account, and then select View\/Update Direct Deposit Information.&nbsp; You will be given the option to use the Financial Aid direct deposit information to set up direct deposit for Work Study\/Student Employment.&nbsp; Every time you make a change you must accept the terms and conditions.<\/p>\n\n\n\n<p>The account verification process will take 4-5 days.&nbsp; If a refund is processed while your account is in Pre-note status it will be generated as a check.&nbsp; Any time you make a change to your online Direct Deposit information you will receive an e-mail notification confirming that a change has been initiated through EagleNET.<\/p>\n\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-aa1c761e gb-accordion__item\" data-transition=\"slide\">\n\n<button class=\"gb-button gb-button-83eb96b5 gb-accordion__toggle\" id=\"gb-accordion-toggle-83eb96b5\"><span class=\"gb-button-text\">Where will my refund be sent?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n\n<div id=\"gb-accordion-content-e17e594d\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-e17e594d\">\n\n<p>If you have previously set up direct deposit with Student Financial Services then your refund will go directly into your bank account. If you do not have direct deposit the address hierarchy will be as follows: 1st residential hall or EWU apartment; 2nd mailing; 3rd billing; 4th permanent; 5th parents.<\/p>\n\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-25a167bc gb-accordion__item\" data-transition=\"slide\">\n\n<button class=\"gb-button gb-button-0adadc6c gb-accordion__toggle\" id=\"gb-accordion-toggle-0adadc6c\"><span class=\"gb-button-text\">How can I get the financial hold on my account removed?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n\n<div id=\"gb-accordion-content-84c45beb\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-84c45beb\">\n\n<p>Financial holds are placed on accounts with past due balances which prevent registration activity. To have the holds removed simply log into EagleNet and pay the past due balance, the hold will be automatically removed within 15 minutes.<\/p>\n\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-9c3108fd gb-accordion__item\" data-transition=\"slide\">\n\n<button class=\"gb-button gb-button-5b11d0c9 gb-accordion__toggle\" id=\"gb-accordion-toggle-5b11d0c9\"><span class=\"gb-button-text\">Why do I have a negative balance on my account?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n\n<div id=\"gb-accordion-content-6e5231e7\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-6e5231e7\">\n\n<p>A negative balance indicates a credit on your student account. If the credit is from a financial aid disbursement, the money will be automatically refunded to you. If the credit is from an overpayment or drop in classes you can request a refund by calling&nbsp;<a href=\"tel:509-359-6372\">509-359-6372<\/a>&nbsp;or e-mailing your request to&nbsp;<a href=\"mailto:sfsofc@ewu.edu\">sfsofc@ewu.edu<\/a><\/p>\n\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-a4e727fc gb-accordion__item\" data-transition=\"slide\">\n\n<button class=\"gb-button gb-button-248766ce gb-accordion__toggle\" id=\"gb-accordion-toggle-248766ce\"><span class=\"gb-button-text\">How do I make a payment or pay optional student fees online?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n\n<div id=\"gb-accordion-content-dd323963\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-dd323963\">\n\n<p>Log into your EagleNET account, go to Pay My Bill, select a Term, and then select Make a Payment on the bottom of your screen. A new window will open up redirecting you to our payment site. Select Pay Bill or Optional Charges.&nbsp; If you choose to pay by credit or debit card, you will be charged an additional 2.85% convenience fee.<\/p>\n\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-43ad3272 gb-accordion__item\" data-transition=\"slide\">\n\n<button class=\"gb-button gb-button-17947310 gb-accordion__toggle\" id=\"gb-accordion-toggle-17947310\"><span class=\"gb-button-text\">How can I pay an amount different that the balance due?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n\n<div id=\"gb-accordion-content-9e2bb4e8\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-9e2bb4e8\">\n\n<p>After you select to &#8220;Pay&#8221; the balance, you can choose to &#8220;Edit&#8221; the payment amount you put into your shopping cart. You cannot pay more than the balance owing on the account.<\/p>\n\n<\/div><\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Eastern Washington University has converted to e-bills.Paper invoices will no longer be mailed to enrolled students. E-billing is an electronic form of billing that was adopted by Eastern Washington University beginning fall quarter 2007. All current enrolled students will have access to their e-bill a week before the beginning of each quarter and on the &#8230; <a title=\"Frequently Asked Questions\" class=\"read-more\" href=\"https:\/\/inside.ewu.edu\/financialservices\/student-financial-services\/frequently-asked-questions\/\" aria-label=\"Read more about Frequently Asked Questions\">Read more<\/a><\/p>\n","protected":false},"author":3269,"featured_media":0,"parent":35519,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"wpo365_audiences":[],"wpo365_private":false,"footnotes":""},"class_list":["post-35820","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/inside.ewu.edu\/financialservices\/wp-json\/wp\/v2\/pages\/35820"}],"collection":[{"href":"https:\/\/inside.ewu.edu\/financialservices\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inside.ewu.edu\/financialservices\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inside.ewu.edu\/financialservices\/wp-json\/wp\/v2\/users\/3269"}],"replies":[{"embeddable":true,"href":"https:\/\/inside.ewu.edu\/financialservices\/wp-json\/wp\/v2\/comments?post=35820"}],"version-history":[{"count":7,"href":"https:\/\/inside.ewu.edu\/financialservices\/wp-json\/wp\/v2\/pages\/35820\/revisions"}],"predecessor-version":[{"id":37497,"href":"https:\/\/inside.ewu.edu\/financialservices\/wp-json\/wp\/v2\/pages\/35820\/revisions\/37497"}],"up":[{"embeddable":true,"href":"https:\/\/inside.ewu.edu\/financialservices\/wp-json\/wp\/v2\/pages\/35519"}],"wp:attachment":[{"href":"https:\/\/inside.ewu.edu\/financialservices\/wp-json\/wp\/v2\/media?parent=35820"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}