EagleCard Services

Eastern Washington University

COVID-19: Social Distancing Practices

This information may change as the COVID-19 situation continues to develop. Last updated 7/23/2020.

In response to the governor’s order, the physical location of the EagleCard & Dining Services office is not currently open to the public. We are still taking and responding to emails, phone calls, and voicemails.

Governor Inslee has also asked Washingtonians to practice social distancing by staying six feet away from others. As we move towards the opening of Fall quarter, we have implemented a new procedure for students, faculty, and staff to receive their EagleCards during this time. 

Students, faculty, and staff will be appointed a time slot between the hours of 10 AM and 2 PM, Monday - Friday, beginning July 27th. Appointments will be 5-10 minutes long, depending on what is needed to provide you with an EagleCard. All preparations made by the EagleCard office staff will be completed prior to your appointment to maintain best practices for social distancing.

Students who will be living in the residence halls will be sent an email from Housing and Residential Life that will include welcome information as well as a link to a special EagleCard request form for residential students. Your EagleCard will be provided to you in your welcome packet, which you will pick up during the move-in weekend, September 17th - 19th.

There are two options for obtaining your EagleCard during this time:

  1. If you need to have your photo taken at our office: call or email us to set up an appointment time to have your photo taken and your card printed. We can be reached at (509) 359-6184 or eaglecard@ewu.edu.
  2. If you can submit a photo online: submit an EagleCard request via our EagleCard Online Request Form. Once we have confirmed that your photo satisfies our requirements, we will send you an email to confirm your appointment time for pick-up. 

Regardless of which option you choose, when you arrive for your appointment be sure to bring a government- issued photo ID, such as a Driver’s License or passport. Your photo ID must be an original hard copy; we will not accept photocopies or digital images taken of an ID.

If you do not bring this with you, then we cannot issue you an EagleCard.

Replacement EagleCards

EagleCard replacements are $30.00. We will be able to take payments over the phone prior to your appointment. Students may also request that we bill their student account for replacement instead.

Lost, Stolen, or Non-working cards 

If you have previously been issued an EagleCard and do not wish to update your photo at this time, please contact us by phone at (509) 359-6184 or by email at eaglecard@ewu.edu. 

Note: Staff and faculty, if you need access to buildings please contact Access Control by email at accesscontrol@ewu.edu. They will provide us with a pre-programmed EagleCard for door access. 

On-campus departments and residential students

If you feel uncomfortable with face-to-face interactions at this time, and you have been issued an EagleCard before, please let us know. We will arrange for the delivery of your new EagleCard to your department or your residential dorm via campus mail.