{"id":36097,"date":"2025-11-04T09:09:49","date_gmt":"2025-11-04T17:09:49","guid":{"rendered":"https:\/\/inside.ewu.edu\/degreecompletion\/?page_id=36097"},"modified":"2025-11-24T13:08:47","modified_gmt":"2025-11-24T21:08:47","slug":"edsights","status":"publish","type":"page","link":"https:\/\/inside.ewu.edu\/degreecompletion\/edsights\/","title":{"rendered":"EdSights"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"493\" height=\"510\" src=\"https:\/\/inside.ewu.edu\/degreecompletion\/wp-content\/uploads\/sites\/487\/2025\/11\/SWOOP-HEAD-.png\" alt=\"\" class=\"wp-image-36164\" style=\"width:566px;height:auto\" srcset=\"https:\/\/inside.ewu.edu\/degreecompletion\/wp-content\/uploads\/sites\/487\/2025\/11\/SWOOP-HEAD-.png 493w, https:\/\/inside.ewu.edu\/degreecompletion\/wp-content\/uploads\/sites\/487\/2025\/11\/SWOOP-HEAD--290x300.png 290w\" sizes=\"(max-width: 493px) 100vw, 493px\" \/><\/figure>\n\n\n\n<h1 class=\"wp-block-heading\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ewu-red-color\">Meet Swoop the Eagle &#8216;Bot<\/mark><\/strong><\/h1>\n\n\n\n<h4 class=\"wp-block-heading ai-ignore\"><em><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ewu-dark-gray-color\">Enhancing EWU\u2019s Student Support Through Real-Time Communication<\/mark><\/em><\/h4>\n\n\n\n<p>Swoop is EWU\u2019s behaviorally smart AI chatbot powered by <a href=\"https:\/\/www.edsights.io\/\" data-type=\"link\" data-id=\"https:\/\/www.edsights.io\/\">EdSights<\/a>, designed to improve how we engage with undergraduate students throughout the academic year. By sending short, targeted text messages, Swoop gathers real-time insights about students\u2019 academic experience, financial concerns, sense of belonging, and overall well-being. These insights enable our teams across campus to respond earlier and more effectively when a student may need support, and elevate the student\u2019s voice by ensuring their feedback and lived experiences guide our next steps.<\/p>\n\n\n\n<p>Swoop also serves as a 24\/7 information resource, giving students the ability to ask questions and seek guidance at any time, day or night. Whether a student has a quick question about registration, financial aid, campus resources, or needs to self-disclose personal or academic challenges, Swoop provides immediate, personalized responses. This constant availability empowers students to access support on their own schedule, reducing the pressure on staff to respond to routine inquiries and saving valuable staff hours.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-left\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ewu-red-color\">What Swoop Does<\/mark><\/strong><\/h3>\n\n\n\n<p>Swoop communicates directly with students through text, helping them access information and support related to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Academic success<\/strong> (advising, tutoring, study strategies)<\/li>\n\n\n\n<li><strong>Financial matters<\/strong> (FAFSA, financial aid, billing, scholarships)<\/li>\n\n\n\n<li><strong>Student life and engagement<\/strong> (campus services, events, involvement)<\/li>\n\n\n\n<li><strong>Well-being and basic needs<\/strong> (counseling, community resources, personal concerns)<\/li>\n<\/ul>\n\n\n\n<p>In addition to responding to student-initiated questions 24\/7, Swoop periodically initiates check-ins to understand emerging issues. This allows EWU to identify trends, tailor outreach strategies, and strengthen student persistence efforts.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ewu-red-color\">How Swoop Supports EWU\u2019s Work<\/mark><\/strong><\/h3>\n\n\n\n<p>Swoop enhances our student success ecosystem by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Providing <strong>early alerts<\/strong> when students express academic, financial, or personal challenges.<\/li>\n\n\n\n<li>Offering <strong>real-time student sentiment<\/strong> and feedback that informs program planning across departments.<\/li>\n\n\n\n<li>Delivering <strong>immediate answers<\/strong> to common student questions, reducing staff email volume and improving response times.<\/li>\n\n\n\n<li>Supporting advisors, success coaches, financial aid, housing, and other units by <strong>connecting students to services faster<\/strong>.<\/li>\n\n\n\n<li>Helping students stay on track, remain engaged, and feel more connected to EWU.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ewu-red-color\">Swoop\u2019s Impact So Far<\/mark><\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>96% Opt-In Rate<\/strong><br>96% of students on the platform are opted in to receive texts from Swoop.<\/li>\n\n\n\n<li><strong>53% Student Engagement<\/strong><br>Over half of students (53%) are actively texting and engaging with Swoop.<\/li>\n\n\n\n<li><strong>20,050 Student Messages Exchanged<\/strong><br>Students have sent <strong>20,050 replies and messages back to Swoop<\/strong> in the last 12 months, reflecting strong two-way engagement and ongoing conversation with the chatbot.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ewu-red-color\">Swoop-Generated Cases &amp; Staff Outreach<\/mark><\/strong><\/h3>\n\n\n\n<p>Swoop\u2019s check-ins and two-way conversations have triggered <strong>hundreds of actionable alerts<\/strong>, prompting teams across campus to connect directly with students who may need support. Since launch in Winter 2023, EWU staff have opened and followed up on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>271 Financial Follow-Up Cases<\/strong> \u2013 Support for aid, billing, FAFSA, emergency aid, and financial stressors<\/li>\n\n\n\n<li><strong>207 Academic Follow-Up Cases<\/strong> \u2013 Outreach related to course performance, advising needs, or class concerns<\/li>\n\n\n\n<li><strong>125 Wellness Follow-Up Cases<\/strong> \u2013 Well-being concerns, stress, mental health, belonging, and basic needs<\/li>\n\n\n\n<li><strong>26 Engagement Follow-Up Cases<\/strong> \u2013 Campus involvement, isolation, and connection-related outreach<\/li>\n<\/ul>\n\n\n\n<p>These alerts reflect real student challenges, identified early through Swoop\u2019s behaviorally informed communication. Each case represents proactive outreach completed by EWU staff to ensure students do not fall through the cracks.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ewu-red-color\">Getting Students Connected<\/mark><\/strong><\/h3>\n\n\n\n<p>All new undergraduate students receive an introductory message from Swoop at the beginning of their EWU journey. Students can then ask Swoop questions at any time or reply to periodic check-ins throughout the year. Participation is free, confidential, and used solely to enhance EWU\u2019s ability to provide timely, student-centered support.<\/p>\n\n\n\n<p>Swoop is a key contributor to EWU\u2019s commitment to improving retention, strengthening student belonging, and ensuring every Eagle has access to the resources they need to succeed.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"211\" src=\"https:\/\/inside.ewu.edu\/degreecompletion\/wp-content\/uploads\/sites\/487\/2025\/11\/image-2-1024x211.png\" alt=\"\" class=\"wp-image-36184\" style=\"width:330px;height:auto\" srcset=\"https:\/\/inside.ewu.edu\/degreecompletion\/wp-content\/uploads\/sites\/487\/2025\/11\/image-2-1024x211.png 1024w, https:\/\/inside.ewu.edu\/degreecompletion\/wp-content\/uploads\/sites\/487\/2025\/11\/image-2-300x62.png 300w, https:\/\/inside.ewu.edu\/degreecompletion\/wp-content\/uploads\/sites\/487\/2025\/11\/image-2-768x158.png 768w, https:\/\/inside.ewu.edu\/degreecompletion\/wp-content\/uploads\/sites\/487\/2025\/11\/image-2-1536x316.png 1536w, https:\/\/inside.ewu.edu\/degreecompletion\/wp-content\/uploads\/sites\/487\/2025\/11\/image-2-2048x422.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Meet Swoop the Eagle &#8216;Bot Enhancing EWU\u2019s Student Support Through Real-Time Communication Swoop is EWU\u2019s behaviorally smart AI chatbot powered by EdSights, designed to improve how we engage with undergraduate students throughout the academic year. By sending short, targeted text messages, Swoop gathers real-time insights about students\u2019 academic experience, financial concerns, sense of belonging, and &#8230; <a title=\"EdSights\" class=\"read-more\" href=\"https:\/\/inside.ewu.edu\/degreecompletion\/edsights\/\" aria-label=\"Read more about EdSights\">Read more<\/a><\/p>\n","protected":false},"author":22886,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"wpo365_audiences":[],"wpo365_private":false,"footnotes":""},"class_list":["post-36097","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/inside.ewu.edu\/degreecompletion\/wp-json\/wp\/v2\/pages\/36097"}],"collection":[{"href":"https:\/\/inside.ewu.edu\/degreecompletion\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inside.ewu.edu\/degreecompletion\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inside.ewu.edu\/degreecompletion\/wp-json\/wp\/v2\/users\/22886"}],"replies":[{"embeddable":true,"href":"https:\/\/inside.ewu.edu\/degreecompletion\/wp-json\/wp\/v2\/comments?post=36097"}],"version-history":[{"count":25,"href":"https:\/\/inside.ewu.edu\/degreecompletion\/wp-json\/wp\/v2\/pages\/36097\/revisions"}],"predecessor-version":[{"id":36218,"href":"https:\/\/inside.ewu.edu\/degreecompletion\/wp-json\/wp\/v2\/pages\/36097\/revisions\/36218"}],"wp:attachment":[{"href":"https:\/\/inside.ewu.edu\/degreecompletion\/wp-json\/wp\/v2\/media?parent=36097"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}