NEW! No Appointment Necessary!
Let's Talk consultations now available at CAPS!
As you are aware, Eastern Washington University has moved to online learning for the remainder of this academic year due to concerns regarding the spread of COVID-19 and recommendations of the CDC.
Counseling and Psychological Services (CAPS) remains committed to supporting student wellbeing and resilience, and is responding to the above by updating our services. Please check this page for information regarding how our services and availability may change in response to this dynamic situation.
In accordance with social distancing protocols, all individual and group counseling during spring quarter will be provided via telephone or videoconference (Zoom) sessions (click for Group Counseling options for spring quarter 2020). CAPS clinicians are also available for "walk-in" videoconference sessions. These brief sessions remain available on Mondays, Tuesdays, Thursdays and Fridays from 1:00 to 4:00 p.m. For students who have not been clients of CAPS, online forms will need to be completed prior to speaking with a walk-in or intake counselor (link at bottom of page; call CAPS for required password).
For students (or parents) who are not seeking mental health counseling, but would like to consult briefly with a CAPS clinician, Let's Talk sessions are now available. These sessions do not require a scheduled appointment, nor the completion of intake paperwork (unless the student decides to enter into a counseling relationship following the consultation). There are still limits to confidentiality should the student or someone else be at risk.
Additional services remain available at CAPS including TAO Self-Help modules, online resources for Coping During COVID-19, and referrals to off-campus providers through Thriving Campus. If you are struggling with online learning, contact LearnerSupport@ewu.edu.
For students remaining on campus—
Based on recommendations from Washington state and the CDC, CAPS only offers TeleMental Health services at the present time. For emergent care, contact 911 or the Regional Crisis Line at 1.877.266.1818.
For students away from campus—
CAPS provides TeleMental Health services for students whose concerns are appropriate for distance counseling. For students whose needs are beyond the scope of distance counseling services, CAPS will attempt to locate an appropriate referral within the student's current community. For emergent care, contact 911, and here's a link for Washington State Regional Crisis Lines by County.
Distance counseling: what will the process look like?
For new clients: Call for services—complete Informed Consent and online forms (below)—then scheduled for phone or video session with a counselor.
For returning clients: Call for services—update online forms, including TeleMental Health Consent (below)—then scheduled for phone or video session with counselor.
Tips for Successful Distance Counseling Appointments—
- Choose a confidential location and ensure no one else is present. Do not have a counseling session in a public location.
- Select an environment with good lighting where your counselor can see you well. Nonverbal signals are a significant part of someone's communication and will help you and your counselor achieve better communication and understanding.
- Ensure your environment is distraction-free and have a plan should you encounter distractions (e.g., a phone call, a pet, or someone interrupts).
- Be sure you've identified a back-up method for completing your appointment in the event your technology fails.
- Arrive on time for your appointment. If unable to attend, please cancel in advance. Due to work demands, counselors can only wait briefly for your arrival for TeleMental Health sessions.