Frequently Asked Questions
Advising Questions
Using Navigate Student
Follow the instructions in this short video: Making an Appointment
CAAR Advising
To make an appointment with an academic advisor:
- Call Advising at 509.359.2345
- Make an appointment at the front desk at:
Center for Academic Advising & Retention
305 Monroe Hall
Cheney, WA 99004
Departmental Advising
To make an appointment with a departmental advisor:
- Visit the department's website for the main office phone number. Find your department.
- Or call 509.359.6200 for department contact information.
- Contact the department to request contact information for a departmental advisor.
You can find out a few ways:
Find your advisor through Navigate Student:
- Login to your Navigate Student
- Select Resources
- Click on the People tab
Find your advisor through InsideEWU:
- Login to your InsideEWU.
- Select EagleNET.
- Click on the Students tab.
- Find the Academic Profile section in the far left column.
- Select the current term from the dropdown.
- Your advisor's name and a link to their email address will appear at the bottom of the academic profile.
Or call the Advising front desk to ask: 509.359.2345.
All appointments with student success advisors in CAAR should be made using Navigate Student or by calling Advising's front desk at 509.359.2345. However, if you have a simple question, you may contact your advisor via email .
All Advisors
Using Navigate Student
- Login to your Navigate Student
- Select Resources
- Click on the People tab
Using EagleNET:
- Login to InsideEWU.
- Select EagleNET.
- Click on the Students tab.
- Find the Academic Profile section in the far left column.
- Select the current term from the dropdown.
- Your advisor's name and a link to their email address will appear at the bottom of the academic profile.
Departmental Advisors
You can also find your instructor/professor or major advisor's contact information by directly contacting the department.
- Find your department.
- Or call 509.359.6200 for department contact information.
- Contact the department to request contact information or office hours for an instructor or major advisor.
Registration Questions
Only students who have confirmed their intent to enroll may register for classes. You may register with an advisor, or you may register online.
Register with an advisor
You can make an appointment with an academic advisor or departmental advisor.
To meet with a student succcess advisor
Students with fewer than 1 year of transfer work and those students who have not decided on a program of study will typically meet with an academic advisor in the Advising office.
- Login to your Navigate Student
- Select Resources
- Click on the People tab
or Call 509.359.2345 to schedule your appointment with an advisor.
To meet with a departmental advisor
Students who have decided on a program of study should use Navigate Student and/or contact that department directly. Visit the department's website for the main office phone number.
Or call 509.359.6200 for department contact information.
Register online
Information on the various ways to register online can be found on the CAAR, "How to Register" page.
This depends on which registration hold is on your account. You can view your registration holds in Navigate Student or InsideEWU.
Find your holds through Navigate Student:
- Login to your Navigate Student
- Select Holds
Find your holds through EagleNET
- Login to your InsideEWU.
- Select EagleNET.
- Click on the Students tab.
- Open the Student Records folder.
- Select View Holds.
Each individual hold is controlled by a particular department. Contact the individual department or person in charge of each individual hold for assistance.
See Records & Registration for a list of registration holds and how to lift them.
See the Academic Calendar for dates and deadlines.
Adding Classes
The last day to add classes online is the 3rd day of the quarter. After this, all registrations require instructor permission beginning the fourth business day of the term. Instructors will need to add a Late Add override to students’ accounts to register online.
A late registration fee will be charged for students not previously enrolled starting the fourth business day of the term.
Dropping Classes
Students may drop classes online through the 5th day of the quarter. During the second week of the quarter, students may drop classes only by completing and submitting an In-Person Registration/Change Form to Records and Registration, SUT 201.
The last day to add or drop classes is the 10th day of the quarter.
Withdrawing From Classes
Students can withdraw from a course through the 7th week of the quarter.
For detailed waitlist information, see our Registration page.
For detailed waitlist information, see our Registration page.
Program Explorer
The Program Explorer provides an overview of each program, including sample classes, degrees offered, and career areas. Search programs by division, degree type, location and more. You can also filter programs by your skills or interests.
Through the Program Explorer, you can find links to department or program websites.
EWU Catalog
Please visit the EWU Catalog for specific course information about the program of study you are interested in. Departments are listed alphabetically.
Pre-Nursing Questions
The Pre-Nursing advisor is located in the Academic Advising office. Call 509.359.2345 to make an appointment.
For information about the Bachelor of Science in Nursing program, see the EWU Pre-Nursing Blog.
Other Questions
Find information on graduation applications, deadlines, and commencement at Records & Registration.
If your transcript shows a 0.0, that is the grade you earned. If there is no grade posted for your class yet, check back in a day or two. Grades are posted the Wednesday following finals week, but sometimes an instructor may be delayed in submitting grades.
For grade questions, make sure to contact your instructor directly. You may find their contact information on the department website or by calling 509.359.6200.
For all grading questions or concerns, make sure to contact your instructor directly. You may find their contact information on the department website or by calling 509.359.6200.
- If there is a grading error, the instructor needs to submit a Grade Change form through Records and Registration.
- If there was no grading error, but you feel that the grade you earned is unfair, you may submit an Intent to Appeal a Grade Form through Records and Registration, SUT 201. For detailed information and instructions, see the Grade Appeal Policy website for forms and instructions or visit Records and Registration directly in SUT 201.
Navigate Questions
Navigate is used by Students, Student Success Advisors, members of the Eagle Care Network, Faculty, Staff, just about anyone at EWU who wants to.
Nothing. Navigate is a free service for all members of the EWU community. It costs nothing for you to download the Navigate App or use the desktop version.
You can find the links to login to Navigate by visiting the CAAR Main Menu, InsideEWU A-Z services or here:
What term of college are you in? Did you select the wrong term? Go to the More tab, under their name there’s a link to “Update year and term.” If your selection is correct, in-app content might not be available for you yet. You can still use other features, and many of the to-dos for other semesters may still be relevant
Try a hard close and relaunch the app.
- For iOS, double click the Home button then swipe the app preview away to “hard close.”
- On Android, open the app manager view and slide the app preview away to “hard close.”
Holds are updated every 24 hours in Navigate, so check back tomorrow to see if it’s successfully been resolved in Navigate. If the issue persists, contact rgendusa@ewu.edu
In the Settings tab you can personalize your notification preferences. I just resolved a Hold, why is it still showing up? Holds are updated every 24 hours in Navigate, so check back tomorrow to see if it’s successfully been resolved in Navigate.
Student Success Coordinators are training faculty members, if you are interested in getting trained on Navigate please follow up with the Student Success Coordinator associated with your college.
Send a detailed email and/or screenshot of the problem to navigate@ewu.edu You can also click on the help icon in the upper right-hand corner on any Navigate webpage
Only if you click a box allowing a student to view the note.
No, but you will be able to search for students and create email lists.
Please refer to the “Want to write a note in Navigate?” document or the "Creating and Saving an Advising Report" video.
You can regularly use Navigate and input advising notes on students into Navigate. You can also record any interaction you have with a student and suggest that they download the EAB Navigate app
Yes, student reports/notes in Navigate are part of the student’s education record and subject to FERPA.
You can attend the EWU Advising Canvas course for updates and trainings. You can review both video and pdf tutorials on the CAAR website to re-familiarize yourself. Your Student Success Coordinator is also a great point of contact.
Navigate pulls information from Banner, but Navigate doesn’t push information to Banner which poses a security issue.
Unfortunately, non-students do not have access to the app.
There is a desktop website that advisors, staff, and faculty have access to, that can be found on the CAAR website and Inside EWU A-Z services.
Success marker courses are selected by faculty and administration and a student’s performance level in the success marker course can provide an early gauge of future performance in a given major to advisors. If a student does not perform well or does not complete a success marker course within the established credits threshold, a notification is triggered and the advisor can intervene
Assume students can only make an appointment with their assigned advisor and instructors of course they are currently enrolled in. However, if they are wanting to meet with an advisor outside of their major, then they can do so by calling CAAR at 509-359-2345. To make an appointment in Navigate the faculty or advisor must have availability set up within the system.
Report on advising appointment is any information you want to document from the meeting with students which can also include attachments. These reports stay with the student in the platform, therefore when they change majors, their new assigned advisor will be able to view the report on advising appointment, but students cannot see the reports on advising appointment. Creating a report on advising appointment when a student does not have a scheduled appointment will create an appointment in the past which can then be tracked when running reports.
A note on a student is less robust in the data gathering in terms of length of appointment and for what reason they came in, however, can be helpful if you would like the student to be able to see the note from the student view of the platform by a click of a button. You can also make the note only viewable to you, however, remember this is still part of the student’s educational record and bound by FERPA.